Courses

Course Overview

Teamwork in an organization doesn't just happen! This course will instill a spirit of cooperation and mutual support within your company through active learning. The result is a more productive and motivated team who enjoy being at work!

Course Content Includes:

• Increasing team morale
• Focus on the internal customer
• Evaluate the needs of your team
• Managing, monitoring & Motivating your team
• Knowing the Behaivour Style of your team
• How to be an effective leader
• Understand how to handle conflict
• Problem solving and team challenges
• Increase trust and confidence within your team

Who Should Attend?

The entire team including managers.

Format

This is a 1 day course held on site. To gain maximum benefit from this course, it is advised that teams working together on a daily basis attend. Full notes provided.

Course Overview

As competition increases it becomes vital to retain your customers. Merely satisfying your customers is not enough. They are only satisfied because their expectations are so low and because no one else is doing it better! This course will provide new tips and techniques that can help anyone in any workplace deliver stunning customer service. This course will enable you to implement retention systems from customer launch right through to recognition and reactivation.

Course Content Includes:

• Evaluation: taking an honest look at your service
• First Impressions
• Learn the 6 basic customer needs
• Behaviour Profiling your customers
• Create a customer friendly attitude
• What to say when you can't say yes
• Dealing with difficult customers
• Characteristics of high retention clubs
• What our Members want
• Member Motivation & perception - what do we know and what can we do?
• The role of Staff - What do we know and what can we do?
• Retention Systems - recognition, activation, feedback.
• What do you need to know about your current retention statistics?

Who Should Attend?

Any staff member that deals with customers. In particular, Front line, gym, and management.

Format

This is a 1 day course held on site incorporating a work shop format. Full notes provided.

Course Overview

This Course provides delegates with an intense refresher of the sales process. New strategies will be covered to ensure delegates are confident with selling in 2005 and proven techniques revisited.

Course content includes:

• Evaluating skills and qualities of a sales professional
• The market today
• Overview of the sales process
• Understand why clients buy
• Lead management
• Closing skills
• Handling objections

Who should attend?

Sales booster is aimed at sales people who have been in the same job for over a year. They may need a little motivation, inspiration and new techniques to help them consistently hit targets.

Format

This is a fairly intense 1 day course held on site. Full notes provided.

Course Overview

Sometimes your top sales people miss out on training as they consistently perform and other training may seem too basic for them. Advanced sales will provide your top people new techniques and strategies to keep them fresh, motivated and challenged.

Course content includes:

• The psychology of buying and selling
• How people buy ; seeing your client through your clients eyes
• Selling to the Visuals, auditories and kinesthetics
• What is your mental map?
• Discovering your clients buying strategy
• Verbal techniques that build trust
• Perfecting your attitude to rejection
• Learn 10 power closes

Who should attend?

Sales people who have attended the 2-day accelerator and who have hit their target consistently for the past 3 months. This is also a good course for sales managers, providing them with new techniques to share with their team.

Format

This is an intensive one day course held on site. Full notes provided.

Course Overview

This course is designed for Clubs who are either in a presale setting or who have recently upgraded their facilities in anyway and want to maximise the wow factor. This course takes the presale and reopening worries away.

Course Content includes:

• Presale /refurb set up
• Lead management
• Lead generation
• Selling a "model"
• Sales process overview
• Taking incoming calls
• The art of follow up
• Asking the right questions
• Selling Emotionally

Who should attend?

Membership Advisors, Sales managers and anyone else who will be involved in selling the club.

Format

The course will take place on site and will last 2 days. Delegates will be provided with comprehensive notes and action plans.

Course Overview

The accelerator is a great way to jump start your sales career or refresh an existing one. The course provides delegates with a snap shot of each element of the sales process. Delegates will gain a sound understanding of what makes good sales professional and will have the confidence and skills to hit the ground running after just two days.

Course Content includes:

• Lead management
• What makes a great sales professional
• Communication skills
• Feature/benefit/emotion formula
• Understand what people buy
• Pre - chat /Needs analysis
• Taking incoming calls
• Presenting your prices effectively
• Objection handling

Who should attend?

New sales people or sales managers. Existing staff who may need a refresher. Candidates for sales position.

Format

Sales accelerator is a two-day course located on site. Delegates will be provided with comprehensive notes.

Course Overview

This course has been designed to increase productivity across the entire club. The course combines a two-day sales course with a 1 day customer service course, a team-building day and a follow up site visit. This popular course provides essential training for all staff involved with the member experience, increasing new sales and retaining current members and staff.

Course Content Includes:

• 2 Day sales accelerator - Content as above
• 1 day Customer service:
• An overview of the basics: The art of giving good service
• Evaluation: taking an honest look at your service
• Learn the 6 basic customer needs
• Create a customer friendly attitude
• Develop good habits to help retention
• 1 day Team Building
  • Increasing team morale
  • Focus on the internal customer
  • Learn about your team's behavior style
  • Understand how to handle conflict
  • Problem solving and team challenges
  • Increase trust and confidence within your team
• 1 day Consulting and one to one coaching
  • Check staff are implementing the previous training
  • Mini work shops based on findings
  • One to one coaching

Who should attend?

The whole team would benefit from all courses, this also helps eliminate the "us and them" culture. If you would like to split up departments that works too! Sales department - sales accelerator, Customer service - reception, F&B, Gym etc., team building - full team.

Format

To maximise effect it is recommended that all courses takes place in the same month with the follow up site visit 1 or 2 months after the initial training. The format is of course flexible depending on each club's needs. Full notes provided.